Last updated: August 2026

Welcome to RooMoverRoo! These Terms & Conditions explain how we provide our removal services and what you can expect when booking with us. By accepting a quote or booking a move with RooMoverRoo, you agree to these Terms & Conditions.

1. Quotes & Estimates

Our quotes are based on the information you provide, including:

• Moving locations
• Number of bedrooms or items
• Property access
• Stairs or lift access
• Parking availability
• Additional services requested

If any of this information changes before or during the move, the final price may change accordingly.

Unless stated otherwise, quotes are estimates based on the expected time required to complete your move.

Quotes are valid for 30 calendar days and are based on the information provided to date.

Any additions or alterations to the scope of work may be considered as variations and charged at $150 (incl. GST) per hour.

1.a. Travel-Free Area

We do not charge you for travel to or from your job, if it is within approximately 30 minutes of our home base locations.

Charging for travel to or from is at our discretion and will be noted on your quote if its is required.

Note that travel between your two relocating residences is charged as part of the overall job.

2. Pricing

Our pricing is charged hourly unless otherwise agreed in writing.

Our standard rates are:

• $150 per hour for two Roo's and one truck.
• $50 per hour for each additional removalist.

All prices include GST.

2.a. Fair Time Billing

As a goodwill gesture to show that we look to work efficiently and get the job done as soon as possible, your final invoice is rounded down to the nearest 15-minute increment, saving you money, and thanking you for using RooMoverRoo!

3. Booking Confirmation

Your booking is confirmed once we have:

• received your booking request
• confirmed our availability
• provided written confirmation

We recommend booking as early as possible, particularly during weekends and peak moving periods.

4. Customer Responsibilities

To help ensure a smooth move, customers are responsible for:

• ensuring all items are packed unless packing services have been quoted
• clearly identifying fragile or valuable items
• providing accurate information about stairs, lifts and access
• arranging any required parking permits or loading zones
• ensuring pets and children are safely supervised during the move and do not obstruct the moving team
• disconnecting appliances unless otherwise agreed

5. Access & Delays

Unexpected delays can occur due to factors outside our control, including:

• limited parking
• lift availability
• building restrictions
• traffic
• weather
• inaccurate information provided during booking

If additional time is required because of these circumstances, additional charges may apply.

6. Cancellations & Rescheduling

If you need to cancel or reschedule your booking, please contact us as soon as possible.

We understand plans change and will always do our best to accommodate new dates where available.

RooMoverRoo reserves the right to charge a cancellation fee for cancellations made within 48 hours of the scheduled booking.

7. High Value & Fragile Items

Please let us know before moving if you have:

• antiques, artwork or collectibles that classifies as significant financial asset or has particular personal value
• fragile items (other than glassware or china typical to a kitchen/dining room setting or the like)
• unusually heavy items that (e.g. pianos, safes, or objects of excessive weight and size)

Some items may require additional equipment or may not be able to be moved safely.

8. Damage & Liability

We take great care with every move and handle your belongings as if they were our own.

If damage occurs due to our negligence, we will work with you to investigate the matter and resolve it fairly.

Our liability is subject to Australian Consumer Law and any applicable insurance arrangements. We cannot exclude consumer guarantees that apply under the law.

We are not responsible for:

• damage resulting from items packed by the customer
• pre-existing damage
• normal wear and tear
• items not disclosed as fragile
• damage caused by inadequate packaging provided by the customer

9. Insurance

RooMoverRoo maintains appropriate business insurance.

Customers are encouraged to consider their own contents or moving insurance for high-value items, as standard removalist liability may have limitations depending on the circumstances.

10. Payment

Payment is due on completion of the move unless otherwise agreed in writing.

We accept the payment methods advised at the time of booking (bank transfer only).

Interest may be charged at 10% pa on outstanding amounts.

11. Safety

Our team may refuse to enter a property or move an item if they reasonably believe:

• the area, property is unsafe to enter
• entering or moving items could place people at risk
• damage to property could occur due to unsafe circumstances
• items exceed safe lifting limits due to weight or bulky nature
• weather conditions present an unsafe work environment
• doing so would breach workplace health and safety obligations

The safety of our team, customers and the public always comes first.

12. Privacy

Any personal information collected during your enquiry or booking is used solely for the purpose of providing our services.

We respect your privacy and will not sell or disclose your information except where required by law or necessary to complete your booking.

13. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

14. Marketing Offers

14.A. Marketing Offers Terms & Conditions

• 14.A.01. Reduction is for the stated Offer Description once a standard quote and rate has been assessed.
• 14.A.02. Minimum move time is 4 hours
• 14.A.03. The offer is for one move, one time only. This offer can be used only once per individual.
• 14.A.04. The offer is for the person who books the move only.
• 14.A.05. Offer subject to available booking times.
• 14.A.06. If cancellation occurs for any reason and the move cannot be re-booked within the offer valid period, the offer shall be void - the reduced rate is only for the offer valid period.
• 14.A.07. The offer is valid for bookings in the Sydney Metropolitan Area (reference made to the see the NSW Government “Metropolitan Boundaries Map”) and at RooMoverRoo’s discretion.
• 14.A.08. Offers cannot be used in conjunction with other offers.
• 14.A.09. Offer is valid at the discretion of RooMoverRoo and can be voided at any time. RooMoverRoo reserves the right to cancel this offer at any time.

14.B. 10% Discount for Returning Customers

Offer Description: If you are a returning customer, you can receive a 10% discount on our standard rates at the time of booking.

Offer Terms & Conditions:

• 14.B.01. Offer is subject to Standard Terms & Conditions 1-13 and 14.A.
• 14.B.02. You must be relocating from the residence we moved you into from the previous job, and the move must be for yourself.
• 14.B.03. Offer period: Valid between 8am to 5pm Monday to Friday, and 8am to 12pm Saturday and Sunday, excluding public holidays between the dates below:
• From: 1st January 2027
• To: 28th February 2027

14.C. 10% Discount for Friends

Offer Description: If you have been referred by a friend that has used us, you can receive a 10% discount on our standard rates at the time of booking.

Offer Terms & Conditions:

• 14.C.01. Offer is subject to Standard Terms & Conditions 1-13 and 14.A.
• 14.C.02. We will need to know your friends details, and confirm them on our system.
• 14.C.03. Offer period: Valid between 8am to 5pm Monday to Friday, and 8am to 12pm Saturday and Sunday, excluding public holidays between the dates below:
• From: 1st January 2027
• To: 28th February 2027

14.D. Offer: December Celebration

Offer Name: November Celebration 2026

Offer Description: Book a move for December before the end of November and enjoy a 50% reduction on the first 2 hours of your move!

Offer Terms & Conditions:

• 14.D.01. Offer is subject to Standard Terms & Conditions 1-13 and 14.A.
• 14.D.02. Offer period: Valid between 8am to 5pm Monday to Friday, and 8am to 12pm Saturday and Sunday, excluding public holidays between the dates below:
• From: 1st November 2026
• To: 24th December 2026

14.E. Offer: Chuck-a-Roo November

Offer Name: Chuck-a-Roo 2026

Offer Description: 50% off full rate for the first 2 hours to use within the offer period for the prize winner or a friend.

• The prize is won by tossing 3 Plushie toys consecutively into a medium size cardboard moving box as selected by RooMoverRoo, from 2 meters, measured from the base of the box to the front foot of the contestant.
• The open box shall be sitting on another closed box, on a moving trolley
• The contestant must provide their contact details, and organise the move within the offer valid period.

Offer Terms & Conditions:

• 14.E.01. Offer is subject to Standard Terms & Conditions 1-13 and 14.A.
• 14.E.02. Offer period: Valid between 8am to 5pm Monday to Friday, and 8am to 12pm Saturday and Sunday, excluding public holidays.
• From: 1st November 2026
• To: 28th February 2027

15. Roo Compassion

15.A. Roo Compassion Terms & Conditions

• 15.A.01. Offer is subject to Standard Terms & Conditions 1-13.
• 15.A.02. Reduction is for the stated Offer Description once a standard quote and rate has been assessed.
• 15.A.03. Minimum move time is 4 hours
• 15.A.04. The offer is for those described in the Offer Description and at the discretion of RooMoverRoo.
• 14.A.05. Offer subject to available booking times.
• 14.A.06. The offer is valid for bookings in the Sydney Metropolitan Area (reference made to the see the NSW Government “Metropolitan Boundaries Map”) and at RooMoverRoo’s discretion.
• 14.A.07. Offers cannot be used in conjunction with other offers.
• 14.A.08. Offer is valid at the discretion of RooMoverRoo and can be voided at any time. RooMoverRoo reserves the right to cancel this offer at any time.

15.B. 20% Discount for Charities and Community Groups

Offer Description: 20% reduction on the first 4 hours on our standard rates at the time of booking for charitable and community group organizations we partner with.

Offer Terms & Conditions:

• 14.E.01. Offer is subject to Standard Terms & Conditions 1-13 and 15.A.
• 14.E.02. Offer is only available to organizations RooMoverRoo partnerships with.
• 14.E.03. Valid organizations are at the discretion of RooMoverRoo but must provide a charitable service to the community, adhere to Australian Laws, be a registered charity with Australian Charities and Not-for-profits Commission, or be local community group such as a sporting group or aged care facility recognizable within the local community and to the Local Council Authority.
• 14.E.04. RooMoverRoo reserves the right to photo-document the move (with consideration of privacy) for marketing purposes. Marketing will be to promote RooMoverRoo’s partnership with the organization in the spirit of strengthening community groups and promote both the business of RooMoverRoo and the organization and their work for the community.